CX Training Workshops

1-Day Training

Enhancing Customer Experience: Integrating AI Solutions

28
May

1
Aug

TIME:
9:00 AM – 5:00 PM
VENUE:
Avante Hotel, Bandar Utama, Selangor

Workshop Coverage:

  • Fundamentals of Customer Experience
  • The Importance of Implementing CX
  • Customer Service vs Customer Experience
  • Customer WOW Factor
  • Customer Retention
  • Applying AI in Customer Experience

REGISTRATION FEE

Normal
RM1, 500

Early Bird
RM1, 250

E3 Members
RM1, 250

Orlig/Anbiz Customers
RM1, 250

* This workshop is limited to 20 seats per session
** Fees are subject to a 8% SST.
*** Early Bird Price is only valid 3 weeks before closing date

Closing Date: XX/XX/XXXX

2-Day Training

Building AI-Driven Customer Experiences

11-12
June

3-4
Sept

TIME:
9:00 AM – 5:00 PM
VENUE:
Avante Hotel, Bandar Utama, Selangor

Workshop Coverage:

  • Fundamentals of Customer Experience
  • The Importance of Implementing CX
  • Customer Service vs Customer Experience
  • Customer WOW Factor
  • Customer Retention
  • Customer Effort
  • Customer Journey Mapping
  • Designing Your Company’s CX Strategy
  • Applying AI in Customer Experience

REGISTRATION FEE

Normal
RM2, 500

Early Bird
RM2, 250

E3 Members
RM2, 250

Orlig/Anbiz Customers
RM2,250

* This workshop is limited to 20 seats per session
** Fees are subject to a 8% SST.
*** Early Bird Price is only valid 3 weeks before closing date

Closing Date: XX/XX/XXXX

    Trainer Profile

    Profile photo of Yvonne Ng

    Ms Yvonne Ng

    Customer Experience Visionary Officer 
    ANBIZ Sdn Bhd

    Yvonne Ng has 23 years of experience within the Customer Experience (CX) and Customer Relationship Management (CRM) sector – with a focus on strategy, process optimisation and skill enhancement.

    Her professional experience includes extensive consultancy and project management work with regional clients, especially within highly regulated industries, such as banking, insurance, healthcare and government.

    As the founder of a technology company, she also has firsthand experience in leveraging technology to drive business success and enhance customer experiences.

    Through this workshop, participants can expect a comprehensive training that bridges the gap between strategy, operations, and technology.

    Customer Review

    CX Training

    Our training focuses on equipping you with the necessary CX knowledge through experiential learning and hands-on experience.

    Learn decades’ worth of CX expertise within 3 days

    Understand how CX drives your company’s sales and churn rate

    Find gaps in your commercial process & improve operational efficiency

    Learn how to leverage Al in transforming CX — building predictable sales cycles

    Methodology

    Lectures

    Scenario-based learning

    Role plays

    Case studies

    Planning workshops

    Workshop Coverage

    • The “why” and importance of CX
    • Fundamentals of Customer Experience
    • Customer Service vs CX
    • Customer WOW Factor
    • Customer Retention
    • Customer Effort
    • Customer Journey Mapping
    • Designing Your Company’s CX

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