CX Training Workshops

1-Day Training

AI-Powered Complaint-to-Action

DATE & TIME:
29 October 2026, 9:00 AM – 5:00 PM
VENUE:
Royale Chulan The Curve, Mutiara Damansara

Download Brochure

Workshop Coverage:

  • Complaint as Customer-Journey Evidence
  • Exploring Possible Root Causes
  • AI-Assisted Complaint Understanding
  • From Insight to Action
  • Reconstructing the Customer Journey
  • Practice and Next-Step Roadmap

Takeaways:

AI Complaint Analysis Prompt
Simple Journey Map
Complaint-to-Action Canvas

REGISTRATION FEE

Normal RM 1,200
Special Promo (Limited to first 5 registrations)
RM 800
* This workshop is limited to 20 seats per session, for a focused hands-on experience.
** Fees are subject to a 8% SST.


    Trainer Profile

    Ms Yvonne Ng

    Customer Experience Specialist, CX Visionary Officer 
    ANBIZ Sdn Bhd

    Yvonne Ng, Customer Experience Specialist (CXS)™ and CX Visionary Officer at Anbiz, brings over 26 years of hands-on Customer Experience (CX) and Customer Relationship Management (CRM) transformation experience across Malaysia, Indonesia, Brunei, and Cambodia.

    Recognized for her deep operational insight and practical, real-world frameworks, she has guided highly regulated industries in strengthening service delivery, optimizing contact centre performance, and driving sustainable customer-centric excellence.

    Yvonne’s approach blends data, human behaviour, and process design, helping organizations uncover root causes, close performance gaps, and implement impactful improvements. Her long-term client partnerships—some lasting nearly 20 years—reflect her commitment to trust, measurable outcomes, and continuous service innovation.

    Customer Reviews

    • Structured approach to look into CX/EX.
      Michael Tan
      Malaysia Digital Economy Corporation
    • Good engagement, good crowd in the session that was friendly and took part in the activities. We got to exchange feedback from different organizations/fields.
      Nadia
      Cohort Mar 2024 – CX Workshop
    • A highly recommended course that provided me with new knowledge about AI, from the basics to more advanced concepts.
      Nazuan
      Pos Malaysia
    • The trainer was able to explain the reasoning behind why things are not done in a certain way, such as how not to limit the context provided to the AI.
      Fara
      Pos Malaysia

    CX Training

    Our training focuses on equipping you with the necessary CX knowledge through experiential learning and hands-on experience.

    Learn decades’ worth of CX expertise within 1 day or 2 days

    Learn how and where to effectively apply AI in the CX journey

    Learn from real-life experiences in implementation of CX projects across ASEAN

    Learn the approach to leverage on technology in various CX applications

    Methodology

    Facilitated Learning

    Scenario Analysis

    AI-Guided Practice

    Group Discussion

    Hands-On Canvas

    Workshop Coverage

    • Complaint as Customer-Journey Evidence
    • AI-Assisted Complaint Understanding
    • Reconstructing the Customer Journey
    • Exploring Possible Root Causes
    • From Insight to Action
    • Practice and Next-Step Roadmap

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