Who We Are

Anbiz Employee gamification program

Founded in 2003, ANBIZ is a seasoned CX consultancy firm and solutions integrator, specializing in CRM software, contact centre solutions, and more. With over two decades of experience, we have built a loyal client base that spans 19 years and counting.

Your Partner in CX Consultancy and Solutions Integration

Our Speciality

We specialize in highly regulated industries such as large enterprises, but we’ve also made our solutions accessible to SMEs.

Our Services

Our CX consultancy includes workshops and training, which incorporate the latest gamification elements. These innovative methods have statistically improved user engagement and performance.

The best purpose-built CX, CRM solutions provider in the Southeast Asian market.

Leadership Team

Profile photo of Yvonne Ng

CEO — Yvonne Ng

  • Over 20 years of experience in strategic CRM planning, roadmap development, operational processes, & system development.
  • Project implementation across multiple industry sectors and countries.
  • Deputy President for the Contact Centre Association of Malaysia.
  • Renowned speaker within the contact centre, human resources, and CRM industry.
Profile Picture of Daniel Khaw

CTO — Daniel Khaw

  • Over 23 years of experience in leading product development & design.
  • Specialized in large-scale development, such as city councils, airports, logistics, MNCs, BFSI, and NGOs.
  • Certified PMP and trained in ITIL best practices. Also certified as a social media adviser and gamification advocate.
  • Frequently invited as a speaker at local and international industry conferences.



MSC APICTA Award 2016
Best Communication Application

Our BlueCaller Visual IVR, Communication and Messaging solution has won the prestigious APICTA as the Best Communication Application.

This award is presented to the most innovative nomination for developing outstanding communications technologies or for developing ICT solutions that make creative use of communications technologies.


Golden Eagle Award

ANBIZ received the Golden Eagle Award that honours the best of Malaysian businesses for their hard-earned success and outstanding achievements.


Customer Relationship Management & Contact Center Association Malaysia (CCAM)

In 2013 ANBIZ achieve a record of sweeping all there First Place Vendor Awards at the 14th Malaysia CRM and Contact Centre Industry Awards:

– ANBIZ won FIRST Place for BEST CRM Solution implementation (Open) for our project for Siemens Malaysia.

– ANBIZ won FIRST Place for BEST Overall Contact Centre Solution Implementation for OUTBOUND and BEST CRM Solution Implementation (Open) for our project Bank Kerjasama Rakyat Malaysia Berhad. 

– ANBIZ won FIRST Place for BEST Overall Contact Centre Solution Implementation for INBOUND and BEST CRM Solution Implementation (Open) National Tourism Malaysia Contact Center.


MiRC CRM Recognition Award

ANBIZ received its first CRM recognition Award from MiRC for its outstanding CRM services and innovations in offering CRM cloud services.

2006, 2007

Golden Bull Award

Acknowledged as the 2006 and 2007 most prestigious and representative annual business award, the Golden Bull Award honours the best of SMEs in Malaysia by giving them due recognition for their hard-earned success and outstanding achievements.

2005, 2006

SMB Rising Star Award

Awarded by SMI Association of Malaysia in recognition of the company’s fundamental credibility is well established with potential for greater achievement in the near future.

ANBIZ Corporate Social Responsibility (CSR)

ANBIZ providing food donation
Anbiz assisting communities for CSR

At ANBIZ, we appreciate and recognise the role of local communities as important stakeholders. In our daily work, we strive to make their customer experience with our enterprise clients pleasant, meaningful, and effective. Our Corporate Social Responsibility (CSR) programmes provide us with direct avenues to support them more actively and directly.

Our initiatives include organising food drives during challenging times, such as the pandemic season, ensuring that help reaches those who need it most. Beyond that, we proudly support Rumah KIDS, a respected non-profit organisation dedicated to providing resources for orphaned and abandoned children.

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