CX Training Workshops
1-Day Training
Enhancing Customer Experience: Integrating AI Solutions
1
Aug
Coming
soon
TIME:
9:00 AM – 5:00 PM
VENUE:
Avante Hotel, Bandar Utama, Selangor
Workshop Coverage:
REGISTRATION FEE
Normal
RM1, 500
Early Bird
RM1, 250
E3 Members
RM1, 250
Orlig/Anbiz Customers
RM1, 250
* This workshop is limited to 20 seats per session
** Fees are subject to a 8% SST.
*** Early Bird Price is only valid 3 weeks before closing date
Closing Date: XX/XX/XXXX
2-Day Training
Building AI-Driven Customer Experiences
25-26
June
3-4
Sept
TIME:
9:00 AM – 5:00 PM
VENUE:
Avante Hotel, Bandar Utama, Selangor
Workshop Coverage:
REGISTRATION FEE
Normal
RM2, 500
Early Bird
RM2, 250
E3 Members
RM2, 250
Orlig/Anbiz Customers
RM2,250
* This workshop is limited to 20 seats per session
** Fees are subject to a 8% SST.
*** Early Bird Price is only valid 3 weeks before closing date
Closing Date: XX/XX/XXXX
Trainer Profile
Ms Yvonne Ng
Customer Experience Visionary Officer
ANBIZ Sdn Bhd
Yvonne Ng has 23 years of experience within the Customer Experience (CX) and Customer Relationship Management (CRM) sector – with a focus on strategy, process optimisation and skill enhancement.
Her professional experience includes extensive consultancy and project management work with regional clients, especially within highly regulated industries, such as banking, insurance, healthcare and government.
As the founder of a technology company, she also has firsthand experience in leveraging technology to drive business success and enhance customer experiences.
Through this workshop, participants can expect a comprehensive training that bridges the gap between strategy, operations, and technology.
Customer Review
CX Training
Our training focuses on equipping you with the necessary CX knowledge through experiential learning and hands-on experience.
Learn decades’ worth of CX expertise within 1 day or 2 days
Learn how and where to effectively apply AI in the CX journey
Learn from real-life experiences in implementation of CX projects across ASEAN
Learn the approach to leverage on technology in various CX applications
Methodology
Workshop Coverage
