CRM System Implementation
You don’t have to implement CRM systems alone.
Customer-facing divisions often struggle with:
- Information silos.
- Lack of quick visibility over deals and customer data.
- Difficulties in collaborating on leads or tickets.
CRM tools can help bridge this gap between consumers and businesses, as well as the various corporate functions.
ORLIG — Recommended CRM Solution
ORLIG is a CRM solution that is built-to-suit your enterprise needs.
It accommodates your customer journey end-to-end — from leads generation, customer support to report generation.
Features
Benefits
Reduce information silos
Gain ownership over customer journey
Streamline consumer communication
Improve operational governance
Scale-up commercial departments
Project Implementation Workflow
STAGE 1
Preliminary Stage
Get in Touch
Understanding Business Case
STAGE 2
Implementation Stage
Requirements Gathering
Change Readiness Evaluation
Customer Journey Mapping
Process Mapping / Evaluation
Solution Implementation
User Acceptance Testing
STAGE 3
Post-Deployment Stage
Staff Training & Upskilling
Support & Upgrades
Note: This is a default project workflow — which will change depending on client unique requirements