Who We Are
Founded in 2003, ANBIZ is a seasoned CX consultancy firm and solutions integrator, specializing in CRM software, contact centre solutions, and more. With over two decades of experience, we have built a loyal client base that spans 19 years and counting.
Your Partner in CX Consultancy and Solutions Integration
Our Speciality
We specialize in highly regulated industries such as large enterprises, but we’ve also made our solutions accessible to SMEs.
Our Services
Our CX consultancy includes workshops and training, which incorporate the latest gamification elements. These innovative methods have statistically improved user engagement and performance.
The best purpose-built CX, CRM solutions provider in the Southeast Asian market.
Leadership Team
CEO — Yvonne Ng
- Over 20 years of experience in strategic CRM planning, roadmap development, operational processes, & system development.
- Project implementation across multiple industry sectors and countries.
- Deputy President for the Contact Centre Association of Malaysia.
- Renowned speaker within the contact centre, human resources, and CRM industry.
CTO — Daniel Khaw
- Over 23 years of experience in leading product development & design.
- Specialized in large-scale development, such as city councils, airports, logistics, MNCs, BFSI, and NGOs.
- Certified PMP and trained in ITIL best practices. Also certified as a social media adviser and gamification advocate.
- Frequently invited as a speaker at local and international industry conferences.
AWARD LIST
2016
MSC APICTA Award 2016
Best Communication Application
Our BlueCaller Visual IVR, Communication and Messaging solution has won the prestigious APICTA as the Best Communication Application.
This award is presented to the most innovative nomination for developing outstanding communications technologies or for developing ICT solutions that make creative use of communications technologies.
2015
Golden Eagle Award
ANBIZ received the Golden Eagle Award that honours the best of Malaysian businesses for their hard-earned success and outstanding achievements.
2006, 2007
Golden Bull Award
Acknowledged as the 2006 and 2007 most prestigious and representative annual business award, the Golden Bull Award honours the best of SMEs in Malaysia by giving them due recognition for their hard-earned success and outstanding achievements.
ANBIZ Corporate Social Responsibility (CSR)
At ANBIZ, we appreciate and recognise the role of local communities as important stakeholders. In our daily work, we strive to make their customer experience with our enterprise clients pleasant, meaningful, and effective. Our Corporate Social Responsibility (CSR) programmes provide us with direct avenues to support them more actively and directly.
Our initiatives include organising food drives during challenging times, such as the pandemic season, ensuring that help reaches those who need it most. Beyond that, we proudly support Rumah KIDS, a respected non-profit organisation dedicated to providing resources for orphaned and abandoned children.