ORLIG CRM aims to balance the operational aspects by integrating fun elements to create an engaging work environment for employers, employees and customers. The ORLIG CRM system provides tools that act on dynamic customer information, allowing for customer segmentation, and delivery of customizable services at the right time. Our platform also provides businesses with customer insights, creating opportunities to build profitable customer relationships.
Gamification applies game mechanics into daily tasks and activities to drive employee and customer behaviours. ORLIG CRM provides you the ability to use the power of Gamification to overcome work challenges, resulting in motivated and engaged employees and customers, increased productivity, improved sales, and enhanced customer experience.
Reaching the right target audiences with the right marketing message will generate leads that can be converted to sales. This will generate great numbers for your business! With ORLIG CRM, you can segment and profile your existing customers, thereby maximising the potential from each customer interaction.
The process of closing a sale can be challenging, especially if you are unable to generate leads or convert leads to sales. But what if you can manage all these in a single platform and track the progress of these sales?
Our CRM system helps you to generate, consolidate and track the progress of your leads, as well as obtain customer insights by tracking and measuring each of the above interactions. With full control over your customer leads, you can customize your products to suit your customers’ needs.
Good customer service, especially customer enquiries and post-sales services, means great customer relationships. ORLIG CRM allows you to manage all your customer interactions in a single platform, providing your employees access to quick-action information, thereby improving efficiency in resolving customer issues before they even happen!
Working in a contact centre, even with a properly integrated system, is a challenging task. Imagine if there was no system in place – dissatisfied customers due to delayed enquiry follow-ups, frustrated employees unable to access relevant information, and poor management of resources, which will result in loss of profits.
Our CRM system allows you to handle inbound and outbound calls, with a fully visual display. This visual display can be integrated into any database, providing employees instant accessibility to relevant customer information and immediate resolution initiation with customers!
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