When it comes to contact centers, 70% of your operational cost is on human resource. From hiring, training, motivating and retaining these talents, all of this will always be on your top priority task.
On top of that, the additional madness of juggling absenteeism, attrition, increasing FCR and other related KPIs, as well as increasing challenges to continuously deliver exceptional service, has made it crucial for contact center operations to look for solutions to these key challenging areas.
ORLIG Amaze allows you to tackle and handle all of these challenges by making the work environment a fun and motivating arena for your agents, keeping things creative while maintaining your contact center objective. Here are three ways that ORLIG Amaze’s gamification helps:
Gives agents the recognition they need
Contact center agents yearn to have their work and efforts acknowledged to keep them motivated. This is why it is key to provide proper recognition by acknowledging this across the team to create a friendly and competitive environment for the contact center team. Gamification enables this by highlighting the people whose efforts and hard work can be seen through the gamification process.
Use a simulated experience before implementations
Using a simulator allows you to run the game in a simulated environment, giving you a chance to experience the game before implementation. You are also able to collect data that allows organization to review the effectiveness of the game. This allows you to fine tune the game to adjust and tweak to meet the desired effect.
Get many games with a desired result
ORLIG Amaze provides a wide range of games for you to choose and simulate, as well as statistics on how and which games would assist in those imaginary different challenges. This means unlimited possibilities for you to explore to get the results you’re looking for.
With ORLIG Amaze, the possibilities of Gamification improving your call center are endless.