ANBIZ sweeps all FIRST Places and emerges as top vendor at 14TH MALAYSIA CRM & CONTACT CENTRE INDUSTRY AWARDS 2013
Article type: Press Release
Kuala Lumpur, Malaysia — 12th October 2013 — ANBIZ, one of the leading customer relationship management (CRM) company with over 10,000 users around the world, announced today that the company has won three First place awards at the 14th Malaysia CRM and Contact Centre Industry Awards. At the award gala dinner, ANBIZ was presented with all three award trophies by former Malaysia Premier Yang Amat Berhormat Tun Mahathir Mohamad. Judges of the CCAM awards includes top industry practitioners which includes the CRM industry’s leading analysts and consultants, recognized key players in the fast-growing CRM space. This year is the CCAM has taken further steps to recognize successful vendors in the contact center industry, ANBIZ took home all the vendor accolades for the night, they are:
- FIRST Place for BEST CRM Solution Implementation (Open).
Winning Project for Siemens Malaysia
- FIRST Place for BEST Overall Contact Centre Solution Implementation for OUTBOUND and BEST CRM Solution Implementation (Open).
Winning Project for Bank Kerjasama Rakyat Malaysia Berhad
- FIRST Place for BEST Overall Contact Centre Solution Implementation for INBOUND and BEST CRM Solution Implementation (Open)
Winning Project for National Tourism Malaysia Contact Center
Other winners of the night include CELCOM Axiata Berhad taking home the Best of the Best Contact Centre award and Kumpulan Wang Simpanan Pekerja (KWSP) taking home the Best Government Contact Center award. One of ANBIZ’s customers also took home third place in the best government Contact Centre (open) category in their first year of operation.
The Customer Relationship Management and Contact Centre Association of Malaysia (CCAM) was inaugurated in September 1999. Since then, it has been at the forefront of developing the local CRM and contact center industry in Malaysia. It is a strategic think-tank, an educational platform, and a progressive establishment geared towards constantly improving the caliber of industry professionals. For more information about the association, its editorial calendar, or other initiatives in general, please visit CCAM on the Web at https://www.ccam.com.my or (on facebook) at https://www.facebook.com/pages/CCAM/146196342098143
Currently the CCAM has members who own contact centers, use contact center and members who serve the contact center industry from a broad range of vertical industries including:
- Banks and financial institutions
- Telecom providers
- Government departments
- Utilities, transportation and health care providers
- Information technology providers and much more