Agent Assistance

Discover a new way of communicating with your customers through an app that keeps communication between customer and company simple and efficient!

With Blue Caller, you create an instant messaging platform that enables you to send text, image and even location based messages instantly. The best part? It's designed to work with your telephony and CRM solution in the market, including customized solutions.

Blue Caller is a cloud based solution that enables customers to not only listen to an agent’s explanation, but visually see what is being explained as well. It is a platform that remains accessible for your customers even after the call is over, enabling them to refer to the information anytime necessary.

Reduce AHT

Through Blue Caller, you can deliver information easily and effectively to customers without needing to spend a lot of time repeating the same information through speech alone again and again. Your customers would also be able to reach the right agent using a visual IVR instead of going through the long process of a normal IVR, making their customer service experience fast and effective.

Avoid Miscommunication

Blue Caller not only enables agents to send text information, they can also deliver and receive information using text, images and even location which helps in avoiding any miscommunication between customers.

Gain easy Access to information

Agents don't need a long time to search for information. With a simple key word and click, the information your customer needs can be delivered within seconds.

Agents can now send to customers:

  • Pictures with instruction or pictorial guides
  • Locations of branches, offices, tourist locations and more
  • Text based instructions and manuals

All within the agent web based solution.

Want to know more on how Blue Caller works?

Agents can now send to customers:

  • Pictures with instruction or pictorial guides
  • Locations of branches, offices, tourist locations and more
  • Text based instructions and manuals

All within the agent web based solution.

Want to know more on how Blue Caller works?